Six months from the start, that Veteran was finally seen by the specialty clinic. That congressional letter took two more months to route its way back to VA. Instead of calling VA, his primary care physician, nurses or even that clinic to get an appointment, he wrote his congressman. The Veteran was referred to a specialty clinic, but that clinic never called him to set up an appointment – that clinic messed up.įour months came and went. He told me a story about a Veteran who had a treatable, but life-threatening issue. I asked him why he thinks that Veterans have such polarized experiences, even at the same facilities. I realize that negative experiences motivate Veterans to post their complaints more so than positive experiences, but I still have to wonder, am I an outlier?Ī few weeks ago, I saw my primary care physician at the VA.
I’ve always been curious as to why the outspoken majority on social media have complaints instead of praise for VA services. So, it pains me to see other Veterans having a rough time. I have been a VA customer since I left the Marines in 2009 and have had nothing but a fantastic customer experience. In this article, a Marine Veteran shares the “hacks” he uses to make his experience at VA a positive one. Editor’s note: A “life hack” is a tool that makes things easier or a tip that helps you be more productive or get things done.
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